Debit card fraud has become a huge issue recently, resulting in losses of millions each year. At McClain Bank, we understand that fraud can cause a lot of stress, frustration and other emotions that can quickly turn a good day into a bad one. That's why we're always watching for signs of debit card fraud. We use several different systems to review each card transaction that's processed through the Bank. If we see something that appears suspicious, we may:
While we can't guarantee that we'll catch all fraud before it affects you, our fraud specialists will make the verification and resolution process as quick and painless as possible.
It's imperative that you, the cardholder, are constantly aware of where your card is at all times. It's also important to have current anti-virus and firewall settings on your computer to prevent thieves from capturing your confidential information. It is also very important that we have current contact information for you in case the need arises.
To better protect you and the Bank, we occasionally create card transaction "blocks" to restrict certain card transactions. We recognize it can be extremely frustrating when your debit card doesn't work, but know that we do everything possible to minimize any impact to your day-to-day activities.
Due to recent fraud trends, we currently have blocks on signature/pinless transactions originating from certain U.S. states. It’s always a good idea before traveling to inform us so that any affecting blocks can be overridden and travel notes can be added to your card record.
We also have a restriction on all signature/online pinless transactions outside of the United States. However, if traveling outside the country, you can complete a transaction using your PIN.
If you have any questions about debit card usage, or would like more information about any transaction blocks we have in place, please call a Customer Service Representative at 405.527.6503.